Projects & Service Development

Our aim is to improve access to healthcare services and improve patient experience for culturally and linguistically diverse Asian patients / consumers and their families. We have achieved this through an integrated, collaborative and responsive approach, applying best practice principles to accomplish the following over the last 15 years:


Service Development & Improvement

Development of services that are more responsive, accessible and culturally appropriate for the Asian population:

  • Asian Patient Support Service [est. 2001]

  • WATIS Interpreting Service [est. 2001]

  • iCARE Information helpline [est. 2001]

  • Asian Breastscreen Enrolment and Recruitment [est. 2007]

  • Asian Mental Health Service [est. 2007]

  • Primary Health Interpreting Service [est. 2009]

Sourcing of consumer feedback to support service improvement and responsiveness:

  • Asian Mental Health Cultural Support Service: Consumer satisfaction surveys [2010, 2014]

  • Mental Health Real-Time Feedback survey - translated survey questions to encourage uptake by Asian consumers [2014-2015]

  • Investigating causes of late presentations by Asian people to inpatient mental health services [2014-2015]


Collaboration Projects

Collaboration with primary and secondary health services, NGOs, Asian communities, academics, other stakeholders and partners on:

  • Health Promotion and Prevention Projects: Seminars, Events and Health Talks [2001 to 2015]

  • Asian Smoke Free Community Service Development [est. 2006]

  • Breast Screening programme - supporting Breastscreen Waitemata Northland to increase uptake by Asian women [est. 2007]

  • A Responsive Mental Health and Addiction Service Model for Asian People: Improving access for Asian mental health consumers [2009-2015]

  • Advance Care Planning - developing regional guidelines for working with Asian clients and co-designing Korean brochures [est. 2012]

  • Clinical Translation Applications Development [2013-2014]