Asian Mental Health Service
Our Asian Mental Health Service (AMHS) provides culturally and linguistically appropriate support to Asian service users who are under the care of the Waitemata DHB mental health services (within North Shore, Waitakere and Rodney districts) and regional forensics services. Our purpose is to improve access for Asian service users to our mental health services, especially for Asian migrants who have no or limited English speaking ability and are unfamiliar with the health system. We endeavour to provide a seamless service and aim to achieve positive patient experience for the service users and the families we support.
AMHS was developed as a response to the increasing requests for support of Asian mental health service users and from health professionals providing their treatment / care. It was identified that communication issues, cultural differences and differences in expectations were barriers to the successful treatment of Asian mental health service users.
The service was developed as an "integrated cultural bridging model” and was implemented in 2007 with emphasis on:
improving the primary-secondary-tertiary care integration to improve access and to enable early intervention for mental health service users
the provision of cultural and language services to support Waitemata DHB clinicians while simultaneously building the capacity and cultural competency of mainstream mental health professionals and services to provide culturally appropriate care for Asian service users and their families
To promote Asian mental wellbeing
To maintain and support the rights of Asian mental health consumers
To provide quality service
To provide mental health information
To create a stigma free environment