Asian Patient Support Service
3 Mary Poynton Cres, Takapuna (North Shore office) Waitakere Hospital, 55-75 Lincoln Rd, Henderson (Waitakere office)
(09) 486 8920 x 43398 (Chinese) | x 49620 (Korean) - North Shore (09) 486 8920 x 46831 (Chinese) | x 46017 (Korean) - Waitakere (09) 442 3232 | Extn 42232 - iCARE Line
Find out more about eligibility criteria and referral processes for our available services below:
Patients can be referred to Asian Patient Support Service for Inpatient Support or Post Discharge from Hospital Support if they:
speak Mandarin, Cantonese & Korean
speak Hindi, Urdu, Pashto, Japanese, Tagalog, Vietnamese & Thai (Subject to availability: to be discussed with the team leader)
are currently inpatients of North Shore and Waitakere hospitals
reside in the Waitemata district (North Shore, Waitakere and Rodney areas)
are not a SCBU, child disability or mental Health patient [find out more about our Asian Mental Health Service]
Anyone can make a referral to APSS:
self-referral or family members
Waitemata DHB staff
Please note: We are not an interpreting service. Please contact WATIS Interpreting Service if you require an interpreter.
Online Referral:
Complete our online Referral Form
Phone Referral:
North Shore Office:
(09) 486 8920 x 43398/47101 (Chinese)
(09) 486 8920 x 49620 (Korean)
(09) 486 8920 x 47101 (Hindi, Urdu, Pashto, Japanese, Tagalog, Vietnamese & Thai: subject to availability, discuss with Team Leader)
Waitakere Office:
(09) 486 8920 x 46831 (Chinese)
Community members can contact us directly on:
Phone:
0800 88 88 30 or (09) 442 3232
Available Monday to Friday 8:30am – 5pm (excluding public holidays)
Women can contact us directly on:
(09) 486 8314 (Chinese & English)
(09) 488 4663 (Korean & English)
Available Monday to Friday 8.30am-5pm (excluding public holidays)