Services Available

Asian Patient Support staff will visit patients/clients while in wards/departments at North Shore and Waitakere Hospitals to:

• provide cultural and emotional support to patients

• provide information about NZ Health services and communication tools

• provide socio-cultural assessment

• provide family support

• coordinate support needs for patients/clients who are under the care of Waitemata DHB services

• work collaboratively with clinicians/ward staff to support patients/clients

• provide support and cultural input at clinical meetings (e.g. discharge planning, family meeting, MDT etc.)

• identify and refer patients to appropriate health services, community resources and agencies

Our Asian Patient Support staff will provide the following support for patients post-discharge from hospital:

• up to 6 weeks follow-up phone call service to patients with review based on assessed needs

• support for patients to navigate and access primary health services post discharge

• support to identify and refer to appropriate health services, community resources and agencies

Asian Patient Support staff are available to provide basic cultural advice to Waitemata DHB staff to support their care/treatment of patients/clients. Advice can be provided by email, phone or face-to-face.

Additional Cultural Resources

If you are interested in finding out more about culture and cultural competency, you will find the following resources on our eCALD website:

• CALD Cultural Competency Courses

• Resources, including cross cultural resources, translated brochures, publications and list of migrant and refugee services

The iCARE Line is available for the Asian community to access information and advice about health services/system and receive assistance with GP appointment bookings.  iCARE Line is manned by English, Chinese (Mandarin and Cantonese) and Korean speaking staff.

Available Monday to Friday 10am-3.30pm (excluding public holidays)

Asian Health Services provides support for the Breastscreen Waitemata programme to promote free breast screening to non-English speaking Chinese and Korean women who meet the following criteria:

• are aged between 45 and 69 years

• reside in the Waitemata DHB district

Asian Patient Support staff are available to help women with the enrolment process, including booking a breast screening session where an interpreter will be available to help with communication.

Available Monday to Friday 8.30am-5pm (excluding public holidays)

Our APSS team run FREE seminars for our Diabetes Support Groups on various health related topics (e.g. cardiovascular, eye health, arthritis). The seminars are open to Asian community members who have Diabetes or their family members. Guest speakers are invited to present on a health related topic, and intepreters are provided at the seminars as required (i.e. if the speakers are presenting in English).

Health Seminars for 2015

Chinese

• 27th Feb 2015 - Health of the Eye

• 6th Nov 2015 from 11am - Arthritis

Venue: Onepoto Community House, Pearn Cres, Northcote

Korean

• 30th Jun 2015 from 11am - A typical day of a GP in NZ (Dr. Catherine Hong)

Venue: 59 View Rd, Glenfield, North Shore

Our APSS team organise or participate in various health promotion activities and events to support the Asian community. In 2015 these events included:

• Women’s Wellness Day (AMI stadium, Northcote)

• Korean Day event

• Waitemata DHB's Patient Experience Week event

• NGO open day at North Shore Hospital

• NGO open day at Waitakere Hospital

Korean Day event

For more information about upcoming events please view our Events calendar or contact our APSS Team Leader, Grace Ryu: