Services Available

Asian Patient Support staff will visit patients/clients in wards/departments at North Shore and Waitakere Hospitals to:

• provide cultural and emotional support to patients

• provide information about NZ Health services and communication tools

• provide socio-cultural assessment

• provide family support

• coordinate different services for patients/clients who are under the care of Waitemata DHB services

• work collaboratively with clinicians/ward staff to support patients/clients

• provide support and cultural input at clinical meetings (e.g. discharge planning, family meeting, MDT etc.)

• identify and refer patients to appropriate health services, community resources and agencies

Our Asian Patient Support staff will provide the following support for patients post-discharge from hospital:

• up to 6 weeks follow-up phone call service to patients with reviews based on assessed needs

• support for patients to navigate and access primary health services post discharge

• support to identify needs and refer to appropriate health services, community resources and agencies

Asian Patient Support staff are available to provide professional cultural advice to Waitemata DHB staff to support their care/treatment of patients/clients. Advice can be provided by:

• Email
• Phone
• Face-to-face
• Cultural workshop

The iCARE Line is available for the Asian community to access information and advice about health services/system and receive assistance with GP appointment bookings.  iCARE Line is manned by English, Chinese (Mandarin and Cantonese) and Korean speaking staff.

Available Monday to Friday 10am-3.30pm (excluding public holidays)

Asian Health Services provides support for the Breastscreen Waitemata programme to promote free breast screening to non-English speaking Chinese and Korean women who meet the following criteria:

• are aged between 45 and 69 years

• reside in the Waitemata DHB district

We are available to help women with the enrolment process, including booking a breast screening session where an interpreter will be available to help with communication.

Available Monday to Friday 8.30am-5pm (excluding public holidays)

Our APSS team run FREE seminars for our Diabetes Support Groups on various health related topics (e.g. cardiovascular disease, eye health, arthritis). The seminars are open to Asian community members who have Diabetes and their family members. Guest speakers are invited to present on a health related topic, and interpreting services are provided when necessary (i.e. if the speakers are presenting in English).

Health Seminars - Chinese

Health Seminars - Korean

Our APSS team organise or participate in various health promotion activities and events to support the Asian community. 

• Asian, Migrant & Refugee Health & Wellbeing day 

• Women’s Wellness Day

• Chinese & Korean Community events

• Waitemata DHB's Patient Experience Week event

• Health workshops for NGOs (e.g. Age Concern  etc.)

Korean day event

For more information, please contact: