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WATIS Interpreting Service

WATIS Interpreting Service is managed by Asian Health Services and provides interpreting services for Waitemata DHB's hospital and community based services. WATIS provides a 24 hour, 7 days a week service and contracts more than 200 interpreters to cover 90+ languages and dialects (including NZ Sign Language, Asian, Pacific, European, Middle Eastern and African languages).

Our WATIS call centre is managed by Chinese (Mandarin and Cantonese) and Korean speaking staff during office hours (Monday to Friday 8.30am-5pm).


Please note:

  • WATIS Interpreting Service is intended accessible to health and disability service providers only.

  • If you are a patient / client, please do not contact WATIS directly. If you require an interpreter for your hospital / clinic appointment, please contact your health service provider directly and request an interpreter through their service.


Service Aims

Working together to:

  • Ensure health services are accessible

  • Improve communication

  • Improve and maintain clinical safety

  • Reduce inappropriate and preventable use of emergency and secondary care services


Why are Professional Interpreters Required?

Healthcare providers are required to comply with the following legislation:

  • Health and Disability Commissioner Act - Code of Rights (1994): Right 5 states that every consumer has the right to effective communication. When it is necessary and practicable, the consumer has the right to a competent interpreter

  • Mental Health (Compulsory Assessment and Treatment) Act (1992): Section 6 states that healthcare providers must ensure the services of a competent interpreter are provided where practicable, when one of the following applies:

    • the first or preferred language of the person is a language other than English, including Maori and New Zealand Sign Language; or

    • the person is unable, because of physical disability, to understand English