Projects & Service Development中文 | 한국어
Our aim is to improve access to healthcare services and improve patient experiences for culturally and linguistically diverse Asian patients, consumers and their families. We achieved this through an integrated, collaborative and responsive approach, applying best practice principles to accomplish the following over the last 2 decades:
Service Development & Improvement
Development of services that are more responsive, accessible and culturally appropriate for the Asian population:
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Asian Patient Support Service [est. 2001]
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WATIS Interpreting Service [est. 2001]
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iCARE Information helpline [est. 2001]
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Asian Breast-screen Enrolment and Recruitment [est. 2007]
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Asian Mental Health Service [est. 2007]
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Primary Health Interpreting Service [est. 2009]
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Asian Health Line 0800 88 88 30 [est. 2021]
Sourcing of consumer feedback to support service improvement and responsiveness:
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Asian Patient Support Service : Consumer satisfactory surveys & DHB staff surveys [2011, 2013, 2015, 2017, 2019, 2021]
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Asian Mental Health Cultural Support Service: Consumer satisfaction surveys [2010, 2014]
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Mental Health Real-Time Feedback survey - translated survey questions to encourage uptake by Asian consumers [2014-2015]
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Investigating causes of late presentations by Asian people to inpatient mental health services [2014-2015]
Collaboration Projects
Collaboration with primary and secondary health services, NGOs, Asian communities, academics, other stakeholders and partners on:
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Healthy Mother Healthy Future (HMHF) – Asian Perinatal Wellbeing Project 2022
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COVID 19 responsiveness - vaccination support for Asian & ethnic communities [est. 2020]
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Ethnic community COVID19 Vaccine Uptake Project 2021
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Breast screening support for Auckland Central [est. 2021]
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Mental Health & Suicide Prevention workshop for the Chinese community [2017, 2020, 2021]
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Mental Health & Suicide Prevention workshop for the Japanese community [2019, 2021]
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Korean Youth Mental Health Awareness workshop [2017, 2019]
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2 Asian Youth Mental Health & Suicide Prevention workshops [2019]
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The Incredible Years Parenting groups for Chinese and Koreans [2013 -2019]
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Contribution to Population Health Intensive Week Research (The University of Auckland) [2018 – 2021]
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National Bowel Screening – Video guidelines in multiple Asian languages [est. 2019]
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Palliative Care Services (Hospices) – Asian cultural workshops [2019]
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Growing Stronger Together is the first activity book developed in New Zealand for children aged 5-12 years old being cared for by a parent or caregiver with mental or physical illness [est. 2017]
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Mental health awareness workshop for the Korean community – Korean Parents Evening [2013, 2014]
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Clinical Translation Applications Development [2013-2014]
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Advance Care Planning - developing regional guidelines for working with Asian clients and co-designing Korean brochures [est. 2012]
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A Responsive Mental Health and Addiction Service Model for Asian People: Improving access for Asian mental health consumers [est. 2009]
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Breast screening programme - supporting Breast-screen Waitematā Northland to increase uptake by Asian women [est. 2007]
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Asian Smoke Free Community Service Development [est. 2006]
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Health promotion and prevention projects: Seminars, events and health talks [est. 2001]
我们的目标是提高健康服务的可获得性，并且提高来自不同文化及语言背景的亚裔病人/消费者及其家庭成员的医疗体验。我们在过去的二十年里已经通过整合的、团队协作的、有响应的服务系统，并基于提供最优服务的理念得到了以下成果：:
服务发展与完善
Development of services that are more responsive, accessible and culturally appropriate for the Asian population:
-
Asian Patient Support Service [est. 2001]
-
WATIS Interpreting Service [est. 2001]
-
iCARE Information helpline [est. 2001]
-
Asian Breastscreen Enrolment and Recruitment [est. 2007]
-
Asian Mental Health Service [est. 2007]
-
Primary Health Interpreting Service [est. 2009]
Sourcing of consumer feedback to support service improvement and responsiveness:
-
Asian Patient Support Service : Consumer satisfactory surveys & DHB staff surveys [2011, 2013, 2015, 2017]
-
Asian Mental Health Cultural Support Service: Consumer satisfaction surveys [2010, 2014]
-
Mental Health Real-Time Feedback survey - translated survey questions to encourage uptake by Asian consumers [2014-2015]
-
Investigating causes of late presentations by Asian people to inpatient mental health services [2014-2015]
外部合作项目
Collaboration with primary and secondary health services, NGOs, Asian communities, academics, other stakeholders and partners on:
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National Bowel screening – Video guidelines in multiple Asian languages [est. 2019]
-
Palliative Care Services (Hospices) – Asian cultural workshops [est. 2019]
-
Growing Stronger Together is the first activity book developed in New Zealand for children aged 5-12 years old being cared for by a parent / caregiver with mental or physical illness [est. 2017]
-
Advance Care Planning - developing regional guidelines for working with Asian clients and co-designing Korean brochures [est. 2012]
-
A Responsive Mental Health and Addiction Service Model for Asian People: Improving access for Asian mental health consumers [est. 2009]
-
Clinical Translation Applications Development [2013-2014]
-
Breast Screening programme - supporting Breast-screen Waitemata Northland to increase uptake by Asian women [est. 2007]
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Asian Smoke Free Community Service Development [est. 2006]
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Health Promotion and Prevention Projects: Seminars, Events and Health Talks [est. 2001]
저희는 다양한 문화와 언어의 아시안 환자들과 고객들 그리고 그들의 가족들의 보건의료 서비스 이용 접근 증진과 환자 경험 향상에 목적을 두고 있습니다. 저희는 지난 20년간 모범 경영 실천과 통합적이고, 협력적이며 즉각 대응하는 접근법을 통하여 사업을 추진해 왔습니다:
서비스 개발 & 증진
Development of services that are more responsive, accessible and culturally appropriate for the Asian population:
-
Asian Patient Support Service [est. 2001]
-
WATIS Interpreting Service [est. 2001]
-
iCARE Information helpline [est. 2001]
-
Asian Breastscreen Enrolment and Recruitment [est. 2007]
-
Asian Mental Health Service [est. 2007]
-
Primary Health Interpreting Service [est. 2009]
Sourcing of consumer feedback to support service improvement and responsiveness:
-
Asian Patient Support Service : Consumer satisfactory surveys & DHB staff surveys [2011, 2013, 2015, 2017]
-
Asian Mental Health Cultural Support Service: Consumer satisfaction surveys [2010, 2014]
-
Mental Health Real-Time Feedback survey - translated survey questions to encourage uptake by Asian consumers [2014-2015]
-
Investigating causes of late presentations by Asian people to inpatient mental health services [2014-2015]
협력 사업
Collaboration with primary and secondary health services, NGOs, Asian communities, academics, other stakeholders and partners on:
-
National Bowel screening – Video guidelines in multiple Asian languages [est. 2019]
-
Palliative Care Services (Hospices) – Asian cultural workshops [est. 2019]
-
Growing Stronger Together is the first activity book developed in New Zealand for children aged 5-12 years old being cared for by a parent / caregiver with mental or physical illness [est. 2017]
-
Advance Care Planning - developing regional guidelines for working with Asian clients and co-designing Korean brochures [est. 2012]
-
A Responsive Mental Health and Addiction Service Model for Asian People: Improving access for Asian mental health consumers [est. 2009]
-
Clinical Translation Applications Development [2013-2014]
-
Breast Screening programme - supporting Breast-screen Waitemata Northland to increase uptake by Asian women [est. 2007]
-
Asian Smoke Free Community Service Development [est. 2006]
-
Health Promotion and Prevention Projects: Seminars, Events and Health Talks [est. 2001]